Privacy Policy

Who We Are

Neat Zen Spaces is a professional home organization business based in Las Vegas, Nevada. We operate at neatzenspaces.com and provide in-home and virtual organizing services to clients in the Las Vegas area.

This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or use our services.

Information We Collect

We collect information you provide directly to us, including:

• Contact information: Name, email address, phone number
• Service address: Home or property address for in-home services
• Booking details: Requested services, preferred dates and times, special instructions
• Payment information: Processed securely via Stripe (we do not store card details)
• Communications: Messages or emails you send to us

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, and pages visited, through standard web analytics tools.

How We Use Your Information

We use the information we collect to:

• Confirm, schedule, and fulfill your service bookings
• Process payments and send receipts
• Communicate with you about your appointments or inquiries
• Send appointment reminders or follow-up messages
• Improve our services and website experience
• Comply with legal obligations

We will never use your personal information for purposes beyond what you would reasonably expect when booking a home organizing service.

Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share limited information only in the following circumstances:

• Service providers: Third-party tools that help us operate (e.g., Stripe for payments, booking software) — these are bound by their own privacy policies
• Legal requirements: If required by law, court order, or governmental authority
• Business transfers: In the unlikely event of a business sale or merger, with appropriate privacy protections in place

We will always inform you if your data is being shared in a way not described here, and obtain your consent where required.

Payment Information

All payments are processed through Stripe, a PCI-compliant payment processor. Neat Zen Spaces does not collect, store, or have access to your full credit card or banking details. Stripe's privacy practices are governed by their own Privacy Policy.

Cookies & Website Tracking

Our website may use cookies and similar technologies to improve your experience. These may include:

• Essential cookies for website functionality and booking flows
• Analytics cookies to understand how visitors use our site

You can disable cookies in your browser settings. Note that some features of our site may not function properly without them.

Photos & Media

We may request permission to photograph your space before and after our work for use in our portfolio or marketing materials. This is always optional and requires your explicit written or verbal consent.

Photos shared publicly will be edited to minimize personally identifiable features. You may revoke photo consent at any time by contacting us at support@neatzenspaces.com.

Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records. Booking records are typically retained for up to 3 years.

You may request deletion of your data at any time (see Section 9).

Your Rights

You have rights over your personal information. You may:

To exercise any of these rights, contact us at support@neatzenspaces.com. We will respond within 10 business days.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or disclosure. Our website uses HTTPS encryption, and payment data is handled entirely by Stripe's secure infrastructure.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the new policy.

Contact Us

Questions, concerns, or requests related to your privacy? We'd love to hear from you: